Privacy Policy
Effective Date: March 1, 2026
Gangnam View Best Clinic provides website, reservation, and consultation services through the Rainy service, and to protect personal information collected during this process, establishes and discloses the following privacy policy.
1. Items of Personal Information Collected
Social Login
When you log in with a social account such as Kakao or LINE, the following information is collected.
| Collected Item | Purpose of Collection |
|---|---|
| Name (Nickname) | Customer identification, provision of customized services |
| Email Address | Guidance and contact |
| Profile Picture | Display within the service |
| Social Account Unique ID | Account linking, message sending |
Reservations and Inquiries
When making a reservation or inquiry, the following information is collected.
| Collected Item | Purpose of Collection |
|---|---|
| Name | Reservation confirmation, customer identification |
| Contact Information (Phone Number) | Reservation guidance, contact for changes/cancellations |
| Additional input items during reservation | Collection of information necessary for service provision |
Additional input items may vary depending on the institution's settings and can be checked on the reservation screen.
Consultation (Chat)
When consulting through the website or messenger, the following information is collected.
| Collected Item | Purpose of Collection |
|---|---|
| Conversation Content | Consultation response, service quality improvement |
An AI chatbot may respond during consultation, and all conversation content is recorded and stored.
Automatically Generated Information
The following information may be automatically generated during the service use process.
- Service usage history, visit date and time
2. Purpose of Personal Information Processing
Collected personal information is processed only for the following purposes.
| Purpose | Details |
|---|---|
| Reservation Management | Processing reservation requests, confirmations, changes, cancellations, schedule guidance |
| Consultation Service | Responding to inquiries, managing consultation records |
| Sending Notification Messages | Service-related messages such as reservation confirmations, reminders, post-visit guidance |
| Customer Management | Managing visit history, providing customized services |
| Marketing | Event and promotion announcements (only with separate consent) |
3. Retention and Destruction of Personal Information
| Retained Item | Retention Period | Basis |
|---|---|---|
| Customer Information (Name, Contact, etc.) | 1 year from the last date of use | Service Use Agreement |
| Reservation Records | 3 years from the last reservation date | Medical Service Act, Consumer Dispute Resolution |
| Consultation Records | 1 year from the last consultation date | Consultation Quality Management |
| Marketing Consent Records | Until consent is withdrawn | Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. |
- When the retention period expires or the purpose of processing is achieved, the information is destroyed without delay.
- Method of destruction: Electronic files are deleted in a way that prevents recovery.
4. Provision of Personal Information to Third Parties
In principle, the institution does not provide customers' personal information to third parties. However, exceptions are made in the following cases:
- When the customer has given prior consent
- When required by law
5. Entrustment of Personal Information Processing
The institution entrusts the processing of personal information as follows for service operation.
| Recipient | Entrusted Task |
|---|---|
| Plask Inc. (Rainy) | Website operation, chatbot consultation, reservation system, message sending, customer data management |
The Rainy service uses the following technical partners for its operation.
| Technical Partner | Task | Storage Country |
|---|---|---|
| Supabase Inc. | Data storage and infrastructure operation | United States |
| Google LLC | AI chatbot response generation | United States |
| Kakao | KakaoTalk message sending | South Korea |
| LINE Corporation | LINE message sending | Japan |
| SMS Sending Company | Text message sending | South Korea |
6. International Transfer of Personal Information
For service operation, personal information may be transferred overseas as follows.
| Recipient of Transfer | Transfer Country | Transferred Items | Purpose of Transfer | Retention Period |
|---|---|---|---|---|
| Supabase Inc. | United States | Customer information, reservation/consultation records | Data storage and service operation | Until the termination of the entrustment contract |
| Google LLC | United States | Consultation conversation content | AI chatbot response generation | Deleted immediately after processing |
| LINE Corporation | Japan | LINE User ID, message content | LINE message sending | Deleted after sending is complete |
7. Customer Rights and Exercise Methods
Customers can exercise the following rights at any time.
- Access: You can check the status of your personal information processing.
- Correction/Deletion: You can request correction or deletion of incorrect information.
- Processing Suspension: You can request the suspension of personal information processing.
- Withdrawal of Consent: You can request to unlink social login and delete personal information.
If you wish to exercise your rights, please contact us at the information below, and we will process it without delay.
8. Message Reception
Service Messages
Messages necessary for service use, such as reservation confirmations, schedule changes, and reminders, may be sent without separate consent.
Marketing Messages
Promotional messages, such as events and promotions, are sent only if you have separately consented to receive them. You can withdraw your consent to receive messages at any time.
Sending Channels
Messages are sent through the channels below and are automatically delivered via the most effective route.
- KakaoTalk (if you have logged in with a social account)
- LINE (if you have logged in with a social account)
- SMS (if you have provided a phone number)
9. Use of Cookies
Only cookies essential for service operation are used.
| Cookie | Purpose |
|---|---|
| Authentication Session Cookie | Maintaining login status |
Third-party cookies for advertising or analytical purposes are not used.
10. AI Chatbot Usage Guide
The consultation function of this service includes an AI chatbot.
- AI may automatically respond during chat.
- Conversation content is sent to the AI service (Google Gemini) for response generation.
- The AI service provider does not separately store or use conversation content for learning.
- All conversation content is stored as consultation records.
11. Measures to Secure the Safety of Personal Information
The following measures are taken for the safe processing of personal information.
- Encryption of transmission sections (SSL/TLS)
- Encryption of stored data
- Access rights management (only authorized personnel can access)
- Database access control
12. Personal Information Protection Officer
For inquiries, complaints, or exercising rights regarding personal information processing, please contact the following.
| Item | Content |
|---|---|
| Institution Name | Gangnam View Best Clinic |
| Person in Charge | Park Minsu, Lee Yooseok |
| Phone | 031-692-2789 |
Personal Information Processing Entrustee (Personal Information Protection Officer)
| Item | Content |
|---|---|
| Company Name | Plask Inc. (Rainy) |
| Person in Charge | Lee Junho |
| junho@plask.ai | |
| Phone | 010-5056-3429 |
13. Methods for Remedying Infringement of Rights
If you need consultation due to personal information infringement, you can contact the following organizations.
- Personal Information Infringement Report Center: (No area code) 118 / privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972 / kopico.go.kr
- Supreme Prosecutors' Office Cyber Investigation Division: (No area code) 1301 / spo.go.kr
- National Police Agency Cyber Investigation Bureau: (No area code) 182 / ecrm.police.go.kr
14. Changes to the Policy
This Privacy Policy is effective from the effective date, and any changes will be announced through the website 7 days prior to their implementation.
- Effective Date: March 1, 2026